Unfortunately, I had a very unpleasant experience. I ordered soup which was overly sour and didn’t meet the usual quality I’ve come to expect. When I brought this to the waiter’s attention, he ignored my concerns and curtly informed me that they couldn’t change the dish, without offering any alternative or showing understanding.
At the register, there were three staff members, one lady and two gentlemen and when I shared my feedback about improving customer service, they really responded badly. one of them responded very rudely. Their dismissive and unprofessional attitude left a lasting negative impression.
Thai Cottage has always been a favorite of mine, but this experience was deeply disappointing. I hope management takes steps to train their staff on better handling customer feedback and providing a more respectful dining experience.
Donna Marcotte
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January 11, 2025
We had a lovely meal and excellent service in this simply elegant restaurant. Food, service, and atmosphere all excellent.
Genesis Argueta
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April 04, 2023
Food was so delicious. The cheese rolls were amazing, probably my favorite item on the menu. The egg drop soup was good, not my favorite but decent. I had the garlic and pepper lover dish with shrimp and it was delicious but spicy and I only asked for mild spicy. The sa-te chicken was very tasty. Probably won’t return since it’s out of the way and a little pricey for lunch, but everything was tasty and the service was friendly.
Family Guy
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May 09, 2023
Ordered some dinner there, paid $41 for a Duck Red Curry, a Sweet Sour Pork, and 4 vegetable spring rolls. Food tastes delicious, especially the Duck curry. It was not too spicy.
Yesterday I ordered Chicken Cashew Nut there too and it was great.
Lauri B
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May 10, 2022
This place was a buzz today! That was my first inkling lunch was going to be good.
First the beverages... My sweet tea was AMAZING! It had a underlying taste I couldn't identify, but I loved it!
We had the steamed dumplings to start. Very good and fresh; not chewy like some I have had in the past.
Our egg drop soup and spring roll arrived next. Wasn't crazy about the egg drop. They put bits of chicken in theirs and it wasn't very hot. I can do without the chicken. I felt it gave a strange texture. I was hoping for more of the typical thick egg texture. The spring roll was a little too well done and they only give a tiny amount of sauce drizzled over it. I had to request more sauce, during a busy lunch rush, which caused me to wait longer than I wanted to eat my roll.
For our entrees, we shared the Chili Basil and the Red Curry plates. Very good and filling. Both had a red pepper to indicate spicy, but the Chili Basil wasn't very spicy; the Red Curry was on point.
All in all, the lunch was good. It was very busy, so the service was a little slow and could have used a tad more friendliness. My tea was not filled until requested and we had to wait awhile for our check to come after requested. I will go back. They have a full menu of items I'd like to try. The Pad Thai looked good.
$35.00 (without tip) for 2 to dine.
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10001 Westheimer Rd # 2124, Houston, TX 77042, USA
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Unfortunately, I had a very unpleasant experience. I ordered soup which was overly sour and didn’t meet the usual quality I’ve come to expect. When I brought this to the waiter’s attention, he ignored my concerns and curtly informed me that they couldn’t change the dish, without offering any alternative or showing understanding. At the register, there were three staff members, one lady and two gentlemen and when I shared my feedback about improving customer service, they really responded badly. one of them responded very rudely. Their dismissive and unprofessional attitude left a lasting negative impression. Thai Cottage has always been a favorite of mine, but this experience was deeply disappointing. I hope management takes steps to train their staff on better handling customer feedback and providing a more respectful dining experience.
We had a lovely meal and excellent service in this simply elegant restaurant. Food, service, and atmosphere all excellent.
Food was so delicious. The cheese rolls were amazing, probably my favorite item on the menu. The egg drop soup was good, not my favorite but decent. I had the garlic and pepper lover dish with shrimp and it was delicious but spicy and I only asked for mild spicy. The sa-te chicken was very tasty. Probably won’t return since it’s out of the way and a little pricey for lunch, but everything was tasty and the service was friendly.
Ordered some dinner there, paid $41 for a Duck Red Curry, a Sweet Sour Pork, and 4 vegetable spring rolls. Food tastes delicious, especially the Duck curry. It was not too spicy. Yesterday I ordered Chicken Cashew Nut there too and it was great.
This place was a buzz today! That was my first inkling lunch was going to be good. First the beverages... My sweet tea was AMAZING! It had a underlying taste I couldn't identify, but I loved it! We had the steamed dumplings to start. Very good and fresh; not chewy like some I have had in the past. Our egg drop soup and spring roll arrived next. Wasn't crazy about the egg drop. They put bits of chicken in theirs and it wasn't very hot. I can do without the chicken. I felt it gave a strange texture. I was hoping for more of the typical thick egg texture. The spring roll was a little too well done and they only give a tiny amount of sauce drizzled over it. I had to request more sauce, during a busy lunch rush, which caused me to wait longer than I wanted to eat my roll. For our entrees, we shared the Chili Basil and the Red Curry plates. Very good and filling. Both had a red pepper to indicate spicy, but the Chili Basil wasn't very spicy; the Red Curry was on point. All in all, the lunch was good. It was very busy, so the service was a little slow and could have used a tad more friendliness. My tea was not filled until requested and we had to wait awhile for our check to come after requested. I will go back. They have a full menu of items I'd like to try. The Pad Thai looked good. $35.00 (without tip) for 2 to dine.